FAQ

While we try our best to process your order as quickly as possible, sometimes human errors can occur in fulfilling an order. Other times, the merchandise may be damaged during the shipping process. In these situations we will  do everything we can to fix the error as quickly as possible. If any of these situation occur with your order, please email us immidately at mjc1customerservice@gmail.com. 

We ship via USPS (United States Postal Service) with delivery or signature confirmation. We offer first class standard shipping to the USA (5-7 business days), Signature Confirmation which is standard shipping with signature required upon delivery and Express shipping (1-2 business days). International orders may take up to 15 business days or longer to arrive. You may track your order by visiting www.USPS.com.

The US Postal Service does not guarantee the delivery date and time of your package for standard/ first class mail. Guarantees are only available with Express mail. First-Class can take 3-7 days longer than normal to deliver during the holidays (especially during the month of December). MJC is not responsible or liable for any US Postal Service errors during transit, including damage and loss of package, and for any “reasonable” delay beyond our advertised delivery time-frames. MJC advises all customers to add insurance for protection!

$300 is the minimum for all wholesale orders and minimum of 6 per item.

We will gladly accept exchanges on all products within 3 days of receiving your order. Items must be unused with seals intact. We will not accept any exchanges not authorized by Marsha Julian Cosmetics (MJC) or that are unsealed and or used. We reserve the right not to accept an exchange for any reason. Customers are responsible for return shipping costs. A small fee will be invoiced to you for such transaction. We do not grant refund  or credit. All sales are final. Please email mjcosmetics14@gmail.com for any other questions or concerns. A representative will respond within 24-48 hours.

First, please check the status of the tracking number provided to you. If it states your package is undeliverable, please email us at customerservice@mjc.com and we will instruct you on how to proceed. If we get your package in the mail, we will contact you via email to request an updated shipping address so that we can resend it to you. A small return shipping fee will be invoiced to you to cover return shipping costs due to the invalid/undeliverable address provided to us. This will need to be paid prior to us re-shipping your package. Please be sure to enter your address correctly to avoid delays in receiving your order.

We accept payments via Credit Card and PayPal in US Dollars only. PayPal allows customers to pay using their credit and debit cards, PayPal account balances, and bank accounts securely without sharing your personal information. Please be sure your billing and shipping address match your card to avoid delays.

Important: Please note PayPal” E-Check” payments take an additional 5 business days to process. PayPal will not allow us to ship your order until they verify your payment has cleared.

We are conducting a professional business and truly respect your privacy. The information you provide will not be given to any third party.

All orders are processed and shipped on business days only, Monday through Friday, excluding major holidays. Orders placed on Saturday, Sunday, after normal business hours or Holidays will be processed on the next business day. Most orders are processed with 24-48 hours after receipt. Longer delays may apply depending on volume and time of year. Your confirmation email from MJC will indicate an actual processing time frame.

Yes! A special discount offer is available to all professional makeup artist.

We attempt to be as accurate as possible when describing our products online. Please keep in mind that monitors display colors differently. All items are photos taken of the actual item and are not digitally made, graphics or Photoshopped.

To ensure you are getting 100% authentic, original, MJC quality products, your order must be placed on www.mjc-usa.com. MJC is not affiliated with nor endorses any other brand.

MJC reserve the right to refuse to process any order due to suspected fraud, unauthorized or illegal activity. Our customer service department may email you at the email address you provided to confirm your order. MJC also reserve the right to cancel any account (s) or refuse to ship to certain addresses due to suspected fraud, unauthorized and illegal activity. To avoid delays, please be sure your name, billing and shipping address matches the card you provide. If any order cancellation occurs you will be credited in full for the cancelled order(s) and your order will not be shipped. We take these measures to protect our customers as well as our company from fraud or other unauthorized or illegal activity.

Please contact us directly to process and finalize your order